Duane MacDonald
President & CEO
A local printer since 1978, Duane had a vision for the ideal printshop. With this in mind and $500, Duane started Saturn Printing & Imaging in his parents' basement in 1987. His philosophy was simple. "I wanted to treat customers the way I would like to be treated. I would put myself in their shoes." he says. A simple philosophy that began to pay immediately. Within 30 days Duane rented a building on the corner of Ann Arbor Road and Newburgh.
Today, Saturn Printing & Imaging is one of the largest retail/commercial print shops around. Duane has invested heavily in state-of -the art machinery to ensure that he can do most jobs in-house. This is important to him, "I can offer the best customer service, speedy turnaround and a quality product a lot more easily if I don't have to depend on another company. Investing in the equipment was never a choice. It was something that had to be done to meet our customers' needs."
Duane is very involved in daily operations of his company. Whether a press is in need of repair, a decision needs to be made about a print order, pricing needs to be finalized or there are techinical questions with a customers file, Duane is available. When asked how he has maintained such a loyal staff (most of his employees have been with Duane for more than 5 years, and some for nearly 15 years), Duane offers this explanation, "It has taken me a long time to find the quality people I have today, I look for people that work well with others and share the same work ethics as their fellow employees." This must be true as all of his staff stated that the people at Saturn and Duane were the primary reasons for their decision to come to Saturn and stay at Saturn.
